We use cookies to improve your experience on this website. Read More Allow Cookies

FAQs

How long will it take for my order to arrive?  
  • Ireland: Delivery times to Irish postal addresses are between 1-3 working days.
  • International: International delivery times are between 1-5 working days.

How much is shipping? 
  • Ireland: The shipping rate is €4.50 on all orders under €25.00. Orders over €25.00 are eligible for free delivery. 
  • International: Shipping rates vary - please refer to the International orders in the FAQs for further details.
     
IMPORTANT UPDATE: Has delivery been affected by COVID-19? 

Due to COVID-19, we are currently experiencing delays fulfilling and delivering orders. We apologise for any inconvenience and appreciate your patience.

While normally you can expect your orders to arrive between 1 to 3 business days, the current expected delivery times is between 5 to 7 working days. We are working hard with our partners to ensure that delivery times returns to normal in the near future. Thank you once again for your understanding.

How can I pay for my order? 

We accept Paypal, Visa, Mastercard, bank transfer. We can also invoice your school.

What is the free book bonus?

When you spend over €150 on an order you will be able to select a free book of your choice from a large selection of eligible books. Please note this does not include new releases. 

How can I make an order? 
  • Online: Ordering online is the fastest way to receive your order.
  • Phone: Speak to one of our sales consultants on 051 440075.
  • Email: Email one of our sales consultants at sales@prim-ed.com
  • Mail: Mail your order to Prim-Ed Publishing, Marshmeadows, New Ross, Co. Wexford, Y34 TA46, Ireland.
  • Fax: Fax your order to: 051 422982.

 

What are the shipping costs for international orders?

Shipping rates for International orders are as follows:

 Country  Weight Limit   Shipping Rate   Minimum Spend for Free Shipping
UK Mainland  31KG €8.00 €25.00
Northen Ireland 31KG €8.00 €25.00
Belgium 31KG €15.00 €200.00
France 31KG €15.00 €200.00
Germany 31KG €15.00 €200.00
Luxembourg 31KG €15.00 €200.00
Netherlands 31KG €15.00 €200.00
Austria 31KG €15.00 €200.00
Czech Republic 31KG €15.00 €200.00
Denmark 31KG €15.00 €200.00
Poland 31KG €15.00 €200.00
Switzerland 31KG €15.00 €200.00
Hungary 31KG €20.00 €200.00
Lithuania 31KG €20.00 €200.00
Slovakia 31KG €20.00 €200.00
Slovenia 31KG €20.00 €200.00
Estonia 31KG €20.00 €200.00
Italy 31KG €20.00 €200.00
Latvia 31KG €20.00 €200.00
Spain 31KG €20.00 €200.00
Sweden 31KG €20.00 €200.00
Bosnia 31KG €30.00 €200.00
Croatia 31KG €30.00 €200.00
Finland 31KG €30.00 €200.00
Liechenstein 31KG €30.00 €200.00
Norway 31KG €30.00 €200.00
Portugal 31KG €30.00 €200.00
Serbia and Montenegro 31KG €30.00 €200.00
Greece 10KG €35.00  
Bulgaria 10KG €45.00  
Malta 10KG €45.00  
Monaco 10KG €45.00  
Romania 10KG €45.00  
Iceland 10KG €55.00  
Isle of Man 10KG €55.00  
Australia 10KG €100.00  
Canada 10KG €100.00  
Gibraltar 10KG €100.00  
Guernsey 10KG €100.00  
Jersey 10KG €100.00  
Liechtenstein 10KG €100.00  
New Zealand 10KG €100.00  
San Marino 10KG €100.00  
United States 10KG €100.00  
Hong Kong 10KG €110.00  
Japan 10KG €110.00  
South Africa 10KG €115.00  
United Arab Emirates 10KG €115.00  
Singapore 10KG €125.00  
Taiwan 10KG €125.00  
Thailand 10KG €125.00  
Albania 10KG €130.00  
Andorra 10KG €130.00  
Armenia 10KG €130.00  
Azerbaijan 10KG €130.00  
Bahrain 10KG €130.00  
Belarus 10KG €130.00  
Cyprus 10KG €130.00  
Faroe Islands 10KG €130.00  
Gaza Strip 10KG €130.00  
Georgia 10KG €130.00  
Israel 10KG €130.00  
Jordan 10KG €130.00  
Kazakhstan 10KG €130.00  
Kuwait 10KG €130.00  
Kyrgyzstan 10KG €130.00  
Lebanon 10KG €130.00  
Macedonia 10KG €130.00  
Moldova 10KG €130.00  
Oman 10KG €130.00  
Qatar 10KG €130.00  
Russia 10KG €130.00  
Saudi Arabia 10KG €130.00  
Serbia 10KG €130.00  
Tajikistan 10KG €130.00  
Turkey 10KG €130.00  
Turkmenistan 10KG €130.00  
Ukraine 10KG €130.00  
Uzbekistan 10KG €130.00  
West Bank 10KG €130.00  
Yemen 10KG €130.00  
American Samoa 10KG €140.00  
Anguilla 10KG €140.00  
Antigua and Barbuda 10KG €140.00  
Argentina 10KG €140.00  
Aruba 10KG €140.00  
Bahamas 10KG €140.00  
Bangladesh 10KG €140.00  
Barbados 10KG €140.00  
Belize 10KG €140.00  
Bhutan 10KG €140.00  
Bolivia 10KG €140.00  
Brazil 10KG €140.00  
British Virgin Is. 10KG €140.00  
Brunei 10KG €140.00  
Burma 10KG €140.00  
Cambodia 10KG €140.00  
Cayman Islands 10KG €140.00  
Chile 10KG €140.00  
China 10KG €140.00  
Colombia 10KG €140.00  
Cook Islands 10KG €140.00  
Costa Rica 10KG €140.00  
Cuba 10KG €140.00  
Dominica 10KG €140.00  
Dominican Republic 10KG €140.00  
East Timor 10KG €140.00  
Ecuador 10KG €140.00  
El Salvador 10KG €140.00  
Fiji 10KG €140.00  
French Guinea 10KG €140.00  
French Polynesia 10KG €140.00  
Grenada 10KG €140.00  
Guadeloupe 10KG €140.00  
Guam 10KG €140.00  
Guatemala 10KG €140.00  
Guyana 10KG €140.00  
Haiti 10KG €140.00  
Honduras 10KG €140.00  
India 10KG €140.00  
Indonesia 10KG €140.00  
Jamaica 10KG €140.00  
Kiribati 10KG €140.00  
Laos 10KG €140.00  
Kosovo 10KG €140.00  
Macua 10KG €140.00  
Malaysia 10KG €140.00  
Maldives 10KG €140.00  
Marshall Islands 10KG €140.00  
Martinique 10KG €140.00  
Mexico 10KG €140.00  
Micronesia 10KG €140.00  
Mongolia 10KG €140.00  
Montserrat 10KG €140.00  
Namibia 10KG €140.00  
Nauru 10KG €140.00  
Nepal 10KG €140.00  
New Caledonia 10KG €140.00  
Nicaragua 10KG €140.00  
Niger 10KG €140.00  
Nigeria 10KG €140.00  
Pakistan 10KG €140.00  
Palau 10KG €140.00  
Panama 10KG €140.00  
Papua New Guinea 10KG €140.00  
Paraguay 10KG €140.00  
Peru 10KG €140.00  
Philippines 10KG €140.00  
Puerto Rico 10KG €140.00  
Reunion 10KG €140.00  
Rwanda 10KG €140.00  
Saint Helena 10KG €140.00  
Saint Kitts and Nevis 10KG €140.00  
Saint Lucia 10KG €140.00  
Saint Vincent and the Grenadines 10KG €140.00  
Samoa 10KG €140.00  
Sao Tome and Principe 10KG €140.00  
Senegal 10KG €140.00  
Seychelles 10KG €140.00  
Sierra Leone 10KG €140.00  
Solomon Islands 10KG €140.00  
Somalia 10KG €140.00  
South Korea 10KG €140.00  
Sri Lanka 10KG €140.00  
Sudan 10KG €140.00  
Suriname 10KG €140.00  
Swaziland 10KG €140.00  
Tanzania 10KG €140.00  
Togo 10KG €140.00  
Tonga 10KG €140.00  
Trinidad and Tobago 10KG €140.00  
Turks and Caicos Islands 10KG €140.00  
Tuvalu 10KG €140.00  
Uganda 10KG €140.00  
Uruguay 10KG €140.00  
Vanuata 10KG €140.00  
Venezuela 10KG €140.00  
Vietnam 10KG €140.00  
Virgin Islands 10KG €140.00  
Wallis and Futuna 10KG €140.00  
Zambia 10KG €140.00  
Zimbabwe 10KG €140.00  
Algeria 10KG €160.00  
Angola 10KG €160.00  
Benin 10KG €160.00  
Bermuda 10KG €160.00  
Botswana 10KG €160.00  
Burkina Faso 10KG €160.00  
Burundi 10KG €160.00  
Cameroon 10KG €160.00  
Cape Verde 10KG €160.00  
Central African Republic 10KG €160.00  
Chad 10KG €160.00  
Comoros 10KG €160.00  
Congo 10KG €160.00  
Cote d'Ivoire 10KG €160.00  
Djibouti 10KG €160.00  
Egypt 10KG €160.00  
Equatorial Guinea 10KG €160.00  
Eritrea 10KG €160.00  
Ethiopia 10KG €160.00  
Gabon 10KG €160.00  
Ghana 10KG €160.00  
Greenland 10KG €160.00  
Guinea 10KG €160.00  
Guinea-Bissau 10KG €160.00  
Kenya 10KG €160.00  
Lesotho 10KG €160.00  
Liberia 10KG €160.00  
Libya 10KG €160.00  
Madagascar 10KG €160.00  
Malawi 10KG €160.00  
Mali 10KG €160.00  
Mauritania 10KG €160.00  
Mauritius 10KG €160.00  
Mayotte 10KG €160.00  
Morocco 10KG €160.00  
Mozambique 10KG €160.00  
St Pierre and Miquelon 10KG €160.00  
Tunisia 10KG €160.00  
Western Sahara 10KG €160.00  
North Korea 10KG €170.00  
Syria 10KG €185.00  
Iran 10KG €190.00  
Iraq 10KG €213.00  
Afghanistan 10KG €240.00  

 

The prices are adjusted at the checkout. If your order exceeds the weight limit, we will contact you with a postage price.

If your country is not listed, the price will adjust at the checkout or we may need to contact you with the price. 

What is your returns policy?

If you wish to return your goods you have 14 days from receiving your purchase to get in contact with us to process your return. Your return has to be approved by our customer service staff in order to be processed. If you wish to return the product in the first 14 days for a refund, the goods must be in saleable quality (including any shrink wrap). You are liable for any return costs. 

Any refunds submitted after 14 days of receiving the purchase will only be processed if due to faulty product. In the unlikely event that a product is damaged in transit, please call us on 051 440075. Alternatively, you can email sales@prim-ed.com Please provide an image of the product that is damaged in your email. We will arrange a collection and resend the product to you free of charge.

 

Do you accept returns on digital purchases?

We will only accept returns for physical orders. Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made. 

 

How do I return my purchase?

If you wish to process a return please contact us here: sales@prim-ed.com

Please note any returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

  • Original receipt (no photocopies accepted)
  • Online Tax Invoice
  • Financial Statement (i.e bank statement, credit card statement)
How do I purchase an eBook? 

To purchase an eBook or digital unit, you must first add the resource to your cart. Once in the checkout process you will need to create an account or login to an existing account and accept the our copyright disclaimer. An eBook has to be paid in full at time of purchase. 

Once payment is processed, your eBook is instantly available to download from your account. The eBook file must be downloaded to a Desktop.


What format is my eBook? 

The download will be a .zip file. Once unzipped, the final format of your eBook will be a .pdf file.


Can I refund or return my eBook? 

Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made.


Why haven’t I received an email with my eBook purchase? 

We do not email out eBooks. You can access your eBook by logging into your account here: log-in/createAccount/Yes/ and following the below steps. 

 

Where do I access my eBook? 
  • To access your eBook you must log in to your account here: log-in/createAccount/Yes/ 
  • Once you have logged in, you can locate your eBook in the ‘My orders’ section of your account. 
  • Here you will see a list of your orders. Select ‘View order’. 
  • From here select ‘Download now’. 

 

How many downloads do I have of my eBook? 

You have five (5) downloads for each eBook. 

 

Why isn’t my eBook downloading? 

Try using an incognito browser window to download your eBook, or a reader other than Adobe. If your eBook is still not downloading please contact us here so we can resolve your issue. contact-us/ 
 

Why isn’t my eBook displaying correctly? 

Try opening your eBook in Google Chrome or Acrobat as opposed to Preview. If your eBook is still not displaying correctly, please contact us here so we can resolve your issue. contact-us/ 
 

Can I share my eBook?

Our eBooks are not transferable, nor can it be on-sold or uploaded to an intranet site. For full copyright details, please see the Copyright Notice outlined in the eBook. 

 

Can I print my eBook?

Yes, but with conditions. eBooks and digital resources carry the same copyright restrictions as a physical book. The publisher licenses the individual teacher who purchased this book to photocopy these pages to hand out to students in their own classes. 

How do I apply my promo code? 

In the checkout, on the shipping or billing tab click on 'Do you have a Promo Code?' and enter it to apply it to your order. This section is under the order total. All cart prices are final, if you have any issues applying a code please email us at sales@prim-ed.com Once an order has been processed we can not make adjustments for promotional codes, discounts or sales. 

 

Can I use my promo code on already discounted items? 

Promo codes are not valid on sale items unless specified otherwise. 

 

What offers do you have available? 

Sign up to our mailing list at the bottom of our home page to be the first to hear about our upcoming promotions, offers and competitions, and receive 10% off your first order. Our home page

Our Going Digital 99c ebook sale is run once a month, on the first Thursday of every month. This offer for 99c ebooks lasts for 24 hours. 

How do I reset my password? 

You can reset your password here: log-in/action/passwordReminder/ If you have any issues with resetting your password and accessing your account contact us here: contact-us/ 

 

How do I create an account? 

You can create an account here: log-in/createAccount/Yes/