FAQs

What is the free book bonus?

When you spend over €150 on an order you will be able to select a free book of your choice from a large selection of eligible books. Please note this does not include new releases. 

How can I make an order? 

• Online: Ordering online is the fastest way to receive your order.
• Phone: Speak to one of our sales consultants on 051 440075.
• Email: Email one of our sales consultants at sales@prim-ed.com
• Mail: Mail your order to Prim-Ed Publishing, Unit 2A, Block E, Waterford Road Business Park, New Ross, Wexford. Y34 NC82, Ireland.
• Fax: Fax your order to: 051 422982.

What are the shipping costs for international orders?

Shipping rates for International orders are as follows:

The prices are adjusted at the checkout. If your order exceeds the weight limit, we will contact you with a postage price.

If your country is not listed, the price will adjust at the checkout or we may need to contact you with the price. 

What is your returns policy?

If you wish to return your goods you have 14 days from receiving your purchase to get in contact with us to process your return. Your return has to be approved by our customer service staff in order to be processed. If you wish to return the product in the first 14 days for a refund, the goods must be in saleable quality (including any shrink wrap). You are liable for any return costs. 

Any refunds submitted after 14 days of receiving the purchase will only be processed if due to faulty product. In the unlikely event that a product is damaged in transit, please call us on 051 440075. Alternatively, you can email sales@prim-ed.com Please provide an image of the product that is damaged in your email. We will arrange a collection and resend the product to you free of charge.

Do you accept returns on digital purchases?

We will only accept returns for physical orders. Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made. 

How do I return my purchase?

If you wish to process a return please contact us here: sales@prim-ed.com

Please note any returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

• Original receipt (no photocopies accepted)
• Online Tax Invoice
• Financial Statement (i.e bank statement, credit card statement)

How do I purchase an eBook? 

To purchase an eBook or digital unit, you must first add the resource to your cart. Once in the checkout process you will need to create an account or login to an existing account and accept the our copyright disclaimer. An eBook has to be paid in full at time of purchase. 

Once payment is processed, your eBook is instantly available to download from your account. The eBook file must be downloaded to a Desktop.

What format is my eBook? 

The download will be a .zip file. Once unzipped, the final format of your eBook will be a .pdf file.

Can I refund or return my eBook? 

Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made.

Why haven’t I received an email with my eBook purchase? 

We do not email out eBooks. You can access your eBook by logging into your account here: log-in/createAccount/Yes/ and following the below steps. 

Where do I access my eBook? 

• To access your eBook you must log in to your account here: log-in/createAccount/Yes/ 
• Once you have logged in, you can locate your eBook in the ‘My orders’ section of your account. 
• Here you will see a list of your orders. Select ‘View order’. 
• From here select ‘Download now’. 

How many downloads do I have of my eBook? 

You have five (5) downloads for each eBook. 

Why isn’t my eBook downloading? 

Try using an incognito browser window to download your eBook, or a reader other than Adobe. If your eBook is still not downloading please contact us here so we can resolve your issue.
 

Why isn’t my eBook displaying correctly? 

Try opening your eBook in Google Chrome or Acrobat as opposed to Preview. If your eBook is still not displaying correctly, please contact us here so we can resolve your issue.
 

Can I share my eBook?

Our eBooks are not transferable, nor can it be on-sold or uploaded to an intranet site. For full copyright details, please see the Copyright Notice outlined in the eBook. 

Can I print my eBook?

Yes, but with conditions. eBooks and digital resources carry the same copyright restrictions as a physical book. The publisher licenses the individual teacher who purchased this book to photocopy these pages to hand out to students in their own classes. 

How do I apply my promo code? 

In the checkout, on the shipping or billing tab click on 'Do you have a Promo Code?' and enter it to apply it to your order. This section is under the order total. All cart prices are final, if you have any issues applying a code please email us at sales@prim-ed.com Once an order has been processed we can not make adjustments for promotional codes, discounts or sales. 

Can I use my promo code on already discounted items? 

Promo codes are not valid on sale items unless specified otherwise. 

What offers do you have available? 

Sign up to our mailing list at the bottom of our home page to be the first to hear about our upcoming promotions, offers and competitions, and receive 10% off your first order. Our home page

How long will it take for my order to arrive?  

Ireland: Delivery times to Irish postal addresses are between 1-3 working days.

International: International delivery times are between 1-5 working days.

How much is shipping? 

Ireland: The shipping rate is €4.50 on all orders under €25.00. Orders over €25.00 are eligible for free delivery. 

International: Shipping rates vary - please refer to the International orders in the FAQs for further details.
 

IMPORTANT UPDATE: Has delivery been affected by COVID-19? 

Due to COVID-19, we are currently experiencing delays fulfilling and delivering orders. We apologise for any inconvenience and appreciate your patience.

While normally you can expect your orders to arrive between 1 to 3 business days, the current expected delivery times is between 5 to 7 working days. We are working hard with our partners to ensure that delivery times returns to normal in the near future. Thank you once again for your understanding.