FAQs

We accept Paypal, Visa, Mastercard, bank transfer. We can also invoice your school.

Select a free book of your choice on any order over €150. 

Ordering online is the fastest way to receive your order.

You can also order:

• By phone: 051 440075
• By email: sales@prim-ed.com
• By Sales Representative: find your local rep's contact details here: Meet our Sales Team
• By Post: Prim-Ed Publishing, Marshmeadows, New Ross, Co. Wexford, Y34 TA46.

Shipping rates for International orders are as follows:

The prices are adjusted at the checkout. If your order exceeds the weight limit, we will contact you with a postage price.

If your country is not listed, the price will adjust at the checkout or we may need to contact you with the price. 

You are entitled to a cooling-off period of 7 days, which begins on the day that you receive the goods. Should you wish to return a product within the 7 days the goods must be in saleable quality and returned without any damage or alteration. In the case of our boxed products, all shrink wrap and the original shipping box must be intact.

You are liable for any return postage or freight costs. Please download and complete our returns authorisation form Place in the box with the products for return. If a returns form is not present we will not be capable of processing your return.

In the unlikely event that a product is damaged in transit, please call us on 051 440075. Alternatively, you can email sales@prim-ed.com Please provide an image of the product that is damaged in your email. We will arrange a collection and resend the product to you free of charge.

Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made. 

To purchase an eBook or digital unit, you must first add the resource to your cart. Once in the checkout process you will need to create an account or login to an existing account and accept the our copyright disclaimer. An eBook has to be paid in full at time of purchase. 

Once payment is processed, your eBook is instantly available to download from your account. The eBook file must be downloaded to a Desktop and the download will be a .zip file.

Once unzipped, the final format of your eBook will be a .pdf file.

Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made.

Our eBooks are not transferable, nor can it be on-sold or uploaded to an intranet site. For full copyright details, please see the Copyright Notice outlined in the eBook.